Frequently Asked Questions
Everything you’ve ever wanted to ask about pampering your pet — answered.
What kind of products do you offer for pets?
We offer a curated selection of premium pet accessories, clothing, feeding bowls, collars, harnesses, toys, and grooming essentials — all designed for comfort and style.
Do you sell products for both dogs and cats?
Absolutely! We’ve got adorable collections for both dogs and cats — each tailored to their specific needs and personalities.
Are your pet clothes washable?
Yes, all our clothes are machine-washable and made with durable, pet-friendly fabrics that keep your furry one comfy and stylish.
How can I find the right size for my pet?
Each product has a detailed size guide with breed-based recommendations. Measure your pet’s neck, chest, and length to pick the perfect fit.
Do you offer customized accessories?
Yes! You can personalize collars, tags, and even clothing with your pet’s name or initials. Because every pet deserves their own drip.
Are your materials eco-friendly?
We’re proud to use eco-conscious fabrics and biodegradable packaging to keep tails wagging *and* the planet happy.
How long does shipping usually take?
Standard orders arrive within 4–7 business days. Customized items might take a few extra days — worth the wait, promise!
Do you offer international shipping?
Currently, we ship only within UK, but we’re expanding globally soon. Stay tuned, paw friends!
What payment methods do you accept?
We accept all major credit/debit cards, UPI, wallets like Paytm & PhonePe, and even Cash on Delivery (COD).
Can I return or exchange products?
Yes! Returns and exchanges are easy within 7 days of delivery — provided the item is unused and in its original packaging.
Do you have a physical store?
Not yet — we’re a digital-first brand, but pop-up stores and experience centers are in the works!
What if my pet doesn’t like the product?
No stress! You can return it hassle-free and we’ll help you find something your pet absolutely adores.
Do you offer subscription plans?
Yes, we’re launching monthly subscription boxes filled with treats, toys, and surprises — curated specially for your fur baby.
Are your toys safe for teething puppies?
100%! All our toys are made from non-toxic, chew-safe materials that soothe gums and keep your pup happy.
Do you have options for sensitive skin pets?
Yes — we offer hypoallergenic fabrics and natural grooming products safe for pets with sensitive skin.
How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow your parcel’s paw prints in real time.
Do you run sales or special offers?
Totally! Sign up for our newsletter to get exclusive discounts, early access to new drops, and secret deals.
Can I buy a gift for another pet parent?
Of course! You can gift-wrap your order or send a digital gift card straight to another pet lover.
Do you test your products on animals?
Never. We love animals — we don’t test on them. All our products are cruelty-free and tested by happy pets and their parents.
How do I contact customer support?
You can reach us anytime at info@snifora.uk or via the live chat option on our website. We’re quick to respond — just like your pup when you open a treat bag!